Terms of service

Serovey Terms of Service

Last Updated: 5th July 2025

Please read these Terms of Service carefully before using our website or purchasing products from Serovey. By accessing or using the website, you agree to be bound by these Terms.

1. Introduction

These Terms of Service ("Agreement") govern your use of https://serovey.com ("Website"), operated by Serovey, a conscious fashion brand offering handmade, small-batch, and cotton-based clothing. These terms apply to all users of the site, including browsers, vendors, customers, and contributors.

2. Website Usage License

We grant you a limited, non-transferable, and revocable license to access and use our website solely for personal shopping purposes. Any unauthorized use, including commercial use, resale of content, or reproduction, may result in termination of access without prior notice.

3. Product Information & Ordering

We offer a range of consciously-made products including kurtas, tops, pants, and dresses. By placing an order, you confirm your acceptance of these Terms and all listed policies. All purchases are subject to availability and order confirmation.

You are responsible for maintaining confidentiality of your account credentials. We are not liable for unauthorized access resulting from compromised account details.

4. Communication

By using our website or sharing your contact details, you consent to receive communications from us via email, SMS, or phone regarding your orders or promotional updates. You may opt out anytime by clicking the unsubscribe link in our emails or contacting us at shopserovey@gmail.com.

5. Website Conduct

By using our Website, you agree:

  • Not to violate any laws, infringe rights, or harm others

  • Not to upload viruses, spam, or offensive content

  • Not to attempt unauthorized access or interfere with our operations

  • Not to resell or misuse the site for third-party commercial gain

We reserve the right to refuse service or cancel orders if customer behavior is harmful, abusive, or in violation of our policies.

6. Order Fulfillment

Serovey reserves the right to refuse or cancel any order if necessary, including cases of suspicious activity or repeated policy violations. If an order is canceled after payment, a full refund (minus any shipping charges) will be issued.

7. Customer Contact and Solicitation

Unless opted out, you agree to receive updates, newsletters, or promotional messages from Serovey. You can unsubscribe at any time by:

8. Limitation of Liability

Serovey is not liable for any indirect, incidental, or consequential damages from using the website or purchasing products. Our total liability is limited to the amount paid by you (excluding shipping) for the product in question.

9. Warranties & Claims

Products are handmade and may show slight variations, which are not considered defects. Claims for damages due to misuse or deviation from care instructions will not be entertained.

10. Indemnification

You agree to indemnify and hold harmless Serovey, its founders, partners, employees, and affiliates from any loss or damage resulting from your use of the site, violation of these terms, or infringement of third-party rights.

11. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your information.

12. Termination

We may suspend or terminate your access to our Website at our sole discretion if we believe you've violated these terms. This Agreement will remain in effect even after access is terminated.

13. Governing Law & Jurisdiction

This Agreement is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

14. Force Majeure

Serovey will not be held responsible for delays or failures caused by events beyond our control such as natural disasters, strikes, or pandemics.

15. Severability

If any part of this Agreement is deemed invalid, the rest shall remain enforceable and in effect.

Contact Us: For questions about these Terms, email us at: shopserovey@gmail.com