Refund policy

Return & Exchange Policy – Serovey

At Serovey, we aim to offer you a smooth and worry-free shopping experience. Please read our policy carefully before making a purchase.

1. Return & Exchange Conditions

  • You must raise a return/exchange request within 3 days of delivery.

  • The item must be unused, unwashed, unaltered, and in original condition, with tags and packaging intact.

  • Defective or damaged products? Send us clear images when making the request.

  • Returns will not be accepted if the product is used, worn, or returned in poor condition.

2. How to Request a Return or Exchange

Step 1: Contact Us
Send a WhatsApp message to +91 98734 97912 with:

  • Your Name

  • Order ID

  • Pickup Address

  • Images (if damaged/defective)

Step 2: Return Options

  • Reverse Pickup (if serviceable): We arrange a pickup.

  • We are a small company and every return costs us. Still, we would bear the charges of your first return. After your first return, you would be charged a flat fee of INR 200 in case of any future return.

  • Self-Return (if pickup not available):

    • Pack the item securely.

    • Clearly mention your Order ID and registered phone number on the parcel.

    • Send it via a reliable courier and share the tracking ID with us.

    • We are not responsible for lost or damaged return shipments.

Step 3: Refund Processing

  • Once the product reaches us (usually within 6-7 days), we do a quality check in 24-48 hours.

  • If approved, we will refund the amount to your original payment method.

  • For Cash on Delivery orders, we will ask for your UPI or bank details to process the refund.

3. Important Notes

  • Do not accept delivery if the package is unsealed, damaged, or tampered with. Refuse it and contact us immediately.

  • If the returned product fails the quality check, no refund will be provided.

  • Only the item requested for return will be processed. Extra items sent won’t be accepted or returned.

  • If you receive a delivery notification but haven’t received the package, report it within 24 hours.

  • If you cancel a prepaid order after it’s dispatched, ₹100 will be deducted for return shipping.

4. Product Disclaimer

  • Colors may vary slightly due to lighting or screen differences.

  • Handcrafted fabrics may have minor natural variations – these are not considered defects.

  • Please check the size guide before ordering. We don’t accept returns based on fit preferences.

  • Delivery timelines are estimated and might vary due to external factors.

  • Unauthorized returns (returns made without contacting us) will not be accepted or refunded.

5. Order Cancellation

  • Once dispatched, orders cannot be cancelled.

  • If you refuse delivery, return shipping charges will be deducted.

6. Need Help?

📞 WhatsApp Support: +91 9873497912
🕒 Hours: Monday to Saturday, 10 AM – 6 PM

Note: No exceptions will be made to this policy.